FAQs - Platforms (XAMS and Portal)

Please contact our Customer Service team on customerservices@openawards.org.uk or 0151 494 2072.

You will have received an email containing all information about your exam including the link to join.

You MUST have the Chrome or Edge browser installed on your device to access the assessment. You are not able to access the assessment using any other browser.

The Chrome Browser can be downloaded here: Chrome Browser

The Edge Browser can be downloaded here: Edge Browser

You can use Edge or Chrome to access your online assessment.

You can contact our Customer Service team via email at customerservice@openawards.org.uk or my phone via 0151 494 2072. 

for any on the day changes. You will need to let your Training Provider know as well so they can reschedule the exam for you.

You will need a stable internet connection of at least 8Mbps. You can check your speed here.

If you are working towards an Open Awards qualification and think you are ready for an assessment, you must speak to your provider. They will be able to make arrangements for assessment, including scheduling any controlled assessments (exams) with Open Awards. You cannot schedule an assessment directly through Open Awards.

If you are completing an assessment with an Open Awards invigilator, you will have been sent a link to join.  This link will not be active until 15 minutes before the assessment is due to take place. Please wait until 15 minutes before the assessment is due to start before trying to join.

If you are still experiencing issues, please contact customer services at customerservices@openawards.org.uk or call us on 0151 494 2072.

A resit can only be booked once a ‘fail’ result has been confirmed and released to the provider. The standard scheduling rules for the specific assessment and/ or qualification will apply.

A provider must make sure appropriate further learning is put in place before booking the resit.

The rules for modifying an assessment schedule will depend on the assessment and/ or qualification.

Online assessments, at any level, being invigilated by the provider can be modified up to two (2) hours before the start time.

Online assessments being invigilated by Open Award (including qualification assessments and apprenticeship assessments) can be amended up to 10 working days before the planned date/ time. If it is under 10 working days the assessment would need to be cancelled and rebooked and a resit fee will be applied.

If you are struggling to access the XAMS Assessment Platform, please contact customer services at customerservices@openawards.org.uk or call us on 0151 494 2072.