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  1. Home
  2. Policies and Procedures

Policies and Procedures

You can find the documents you need in our policies, procedures and guidance below.

All policies, procedures and supporting documents relating to the delivery, assessment and quality assurance of Open Awards qualifications and units are available to our approved providers via our Portal.

Provider Handbooks

Provider Handbook (Regulated Qualifications and Unit Courses) 2025-26

Provider Handbook (Regulated Qualifications and Unit Courses) 2024-25

Access to HE Provider Handbook 2025-26

Access to HE Provider Handbook 2024-25

Policies and Procedures

Academic Misconduct Policy

Appeal Against Open Awards Decision Form

Complaints Policy

Enquiries and Appeals Policy and Procedures

Enquiry About Results Form

Equality, Diversity and Inclusion Policy

Invoicing Policy

Pricing Policy - Apprenticeship Assessment

Privacy Notice - Learners

Privacy Policy

Reasonable Adjustments and Special Considerations Policy and Procedures

Remote Invigilation Terms and Conditions

Secure Portal Guidance

Welsh Medium Qualifications Policy

Can’t find what you are looking for?

Get in touch on 0151 494 2072 or contact customerservices@openawards.org.uk.

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